Frequently Asked Questions

Go to Products and pick a pickup day (the buttons with the next days or the calendar). Each product shows how many pieces are left for that day, updated live. Add products to the cart and open the Cart. Choose an approximate pickup time slot, enter your phone number (we use it to find your order in the bakery) and your e-mail address, accept the Terms and click Review order. After checking the details, confirm with Order with obligation to pay. You will receive an e-mail confirmation with the contract terms and a link to your order page. You collect the order in person at the bakery at ul. Wojewódzka 36/38, 40-026 Katowice.

You can order for a given day until the bakery opens. If the bakery opens at 7:00, you can still order for today at 6:59. Once it opens, today disappears from the choice and you can only order for the following days. Days when the bakery is closed (including holidays and days with changed hours) are unavailable in the calendar.

You collect the order during the bakery's opening hours on the chosen day - you will find them in the footer and on the Contact page. The time slot chosen in the cart is approximate: it helps us have the order ready, but you don't have to come exactly then. What matters is collecting it on the day it was placed for.

No. As a guest you enter your phone number and e-mail address, and the confirmation with a link to the order is sent by e-mail - you can also cancel the order through that link. An account is handy if you order more often: your phone and e-mail are filled in automatically, the My Orders tab shows your history (including earlier orders placed with your phone number) and you can cancel an order without an e-mail code.

You pay only when you collect the order at the bakery - in cash or by card. The website does not take any payments.

You can cancel free of charge no later than 4 hours before the bakery closes on the pickup day. As a guest, open the link from the confirmation e-mail, click Cancel order, choose a reason and click Send code by e-mail - we will send a 6-digit code to the address from the order (valid for 10 minutes). After you enter the code the order is cancelled and you receive a confirmation e-mail. With an account, cancel the order in the My Orders tab. Only the whole order can be cancelled - to change quantities, cancel it and place a new one. After the deadline, call us: +48 572 359 415.

The link is valid until 30 days after the pickup day and works for one order only. If you lose it, call us (+48 572 359 415) or write to kontakt@trzebachleba.pl - give the phone number from the order and the pickup day. If the order was placed with the phone number of your account, you will also find it in the My Orders tab.

Only for important reasons - e.g. missing ingredients, equipment failure or a failed bake. We can cancel the whole order or a single product. You will get an e-mail about it, and you pay nothing for the cancelled products, since payment happens at pickup.

An uncollected order is marked as unfulfilled, because prepared bread often can no longer be sold. If an order is neither collected nor cancelled 3 times within 6 months, we may block online ordering for that phone number. A bakery employee makes the decision, and you can clear the block by contacting us.

A placed order cannot be changed. Cancel it in time (no later than 4 hours before closing on the pickup day) and place a new one with the right date or products.

Sometimes we have a limited number of pieces of a product at a lower price for a given day - for example an extra batch or a new product to try. Such a promotion is marked with the discount and the reason, and shows how many promotional pieces are left. On the product page you add a promotional piece with Add at promo price, and other pieces at the regular price with Add at regular price. A promotion applies only to the chosen pickup day and lasts while stocks last.

Enter the code in the summary in the Cart and click Apply - you will see the new total right away. One code can be used per order. A code may have a validity period, a minimum order value and a usage limit. A code does not reduce the price of promotional products - it applies only to products at the regular price.

For every day we decide how many pieces of each product we bake. The counter next to the product shows how many are left, and the cart won't let you add more. Seasonal products can be ordered only in the period shown on the product page. If you need a larger quantity, call us - we will try to help.

Bread and pastries lose freshness quickly, so the right to withdraw from a contract concluded online does not apply (art. 38(1)(4) of the Polish Consumer Rights Act). You can cancel the order free of charge no later than 4 hours before the bakery closes on the pickup day. If a product is defective, file a complaint - preferably right away at the bakery, or by e-mail at kontakt@trzebachleba.pl. We will reply within 14 days.

Nutritional values of some products are on their pages. We will give you the full ingredient list and allergen information at the bakery, by phone (+48 572 359 415) or by e-mail (kontakt@trzebachleba.pl) - ask before ordering if you have an allergy.

Yes. For restaurants, cafés and hotels we have a separate gastronomy panel with wholesale orders, recurring orders (subscriptions) and VAT invoices. Create an account on the website and write to us through the form on the Contact page - once we agree on the terms, we will give your account access to the panel.